Prompt shipping of customer orders is a high priority at Dog Gifts NZ.
Courier delivery target is by the next working day.
Rural & Large parcels to the South Island are usually 2-4 working days.
NZ Post delivery target is 1-3 working days, allow longer for rural delivery.
We use Courier Post nationally and they offer Track and Trace facilities. We also use NZ Post parcel post for smaller item deliveries to Waiheke Island and Rural Deliveries. If you are located in a Rural District (RD) it is important you include your RD details in the delivery address so we can take it into account when we dispatch your goods. Failure to include the correct address may result in delays or your parcel being returned to us. We reserve the right to use a different courier or delivery agent at our discretion.
Orders are processed the same or next working day. Courier Post deliveries to a town address are overnight within New Zealand. Please allow an extra 1-2 working days for Large parcels to the South Island or for Rural Deliveries. Orders are not dispatched on weekends or public holidays.
If your order is urgent, please note this in the comments box at checkout or phone/email us and we will do our best to prioritise your order. We recommend a town address to ensure overnight delivery as Rural Delivery usually takes and extra 1-2 days.
For Direct credit please allow an extra day for funds to clear in our account. For Cheque payments please allow time for us to receive your cheque and 3 working days for cheque clearance. If your order is urgent we recommend credit card or Direct Credit/Bank Deposit.
NZ Post is our preferred carrier. International prices are calculated at checkout with 2 options available.
International Air: Target 3-10 working day. Untracked, insurance limited to NZ$250, EXCLUDES JEWELLERY
Economy Courier: Target 2-6 working days. Tracked, signature required, includes insurance to max value of $1500 which is tracked and insured.
NB: Jewellery and other restricted items are NOT INSURED through International Air
Please allow 5 working days for your order to be processed.
If you country option is not available please contact us by email, phone or fax for a quote.